1. Introduction and Purpose

At Pitboxx (registered in the UK, company number [Insert Number], registered address: [Insert Address]), we are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We may collect the following types of personal data:

– Identity: Name, email address, and other contact details.
– Payment Information: If you make purchases, we collect payment details (e.g., card type, last four digits, billing address).
– Technical Data: IP address, browser type, and device information.
– Usage Data: Pages visited, time spent on the site, and interactions with our services.
– Other Data: Information you provide via contact forms, feedback, or customer support.

3. How We Use Your Information

We use your data to:

– Provide and manage our services (e.g., process payments, fulfil orders).
– Communicate with you (e.g., respond to inquiries, send updates).
– Improve our website and services (e.g., analytics, troubleshooting).
– Comply with legal obligations.

4. Legal Basis for Processing

Our legal basis for processing your data includes:

– Contract Necessity: To perform our obligations under a contract with you (e.g., processing orders).
– Legitimate Interests: To improve our services, conduct analytics, and communicate with you (e.g., sending updates about our services).
– Consent: For specific purposes, such as marketing (if applicable).

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights

You have the right to:

– Access, correct, or delete your data.
– Object to processing or request restriction of use.
– Withdraw consent at any time (where applicable).
– Lodge a complaint with the UK Information Commissioner’s Office (ICO).

Contact us to exercise these rights.

7. Third-Party Sharing

We may share data with:

– Service Providers: Payment processors, hosting providers, or analytics tools (e.g. Stripe, Google Analytics).
– Legal Requirements: If required by law or to protect our rights.
We do not sell your personal data. Third parties are contractually obligated to protect your information.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. These may include:

– Essential Cookies: To manage website functions.
– Analytics Cookies: To track usage (e.g., Google Analytics).

You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children, and parents should contact us to delete such data.

10. Changes to This Policy

We may update this policy. Significant changes will be communicated via email or on our website.

11. Contact Information

For questions about this policy, contact us via email at hello@pitboxx.com

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This policy is designed to comply with UK data protection laws. Last updated: 01/07/2025